Pure Balance — Support
Personal record-keeping for gold weight, value, and balance.
Getting started
- Create an account with your email address and a password.
- Choose your language (English, Arabic, or Urdu), your currency, and your base karat.
- Add the people you keep records for, then log transactions against them.
Frequently asked questions
How are balances calculated?
Every entry is converted to your chosen base karat using its weight and karat, so a running balance can be kept for each person in a single comparable unit. Cash amounts are tracked in the currency you selected.
What is My Vault?
My Vault is an optional private section for your own holdings, kept completely separate from your other records. You can protect it with a 4-digit PIN from Settings. The Vault locks again every time you close it.
I forgot my Vault PIN.
The PIN can be changed or removed from Settings while you are signed in to your account. It is a convenience lock, not an encryption key.
Are receipts and statements official tax invoices?
No. Pure Balance is a personal bookkeeping tool. Receipts and statements it produces are personal records only and are labelled as such. They are not tax invoices, and the app is not an electronic invoicing system. For anything tax-related, please consult a qualified professional or your local tax authority.
How does the gold rate work?
The live gold rate is optional and turned off by default. When enabled, it uses a free public source that gives a good estimate. If you want more precise pricing in your own currency, you can turn on the API key option in Settings and add your own free key.
How do I back up my records?
Your records are stored in your own account and are available on any device you sign in to. Settings also has a backup option that saves a copy of your data to a file you control, and a restore option to bring it back.
Subscription
Pure Balance is free to use with limits on how many people and transactions you can record. Pure Balance Pro removes those limits and unlocks My Vault, unlimited notes, and statement downloads. Plans are available for 3 months, 6 months, and 1 year.
Payment is charged to your store account when you confirm the purchase. Your subscription renews automatically unless it is cancelled at least 24 hours before the end of the current period. You can manage or cancel it at any time in your store account settings.
If you have already purchased and are signed in on a new device, use Restore purchases on the upgrade screen.
Deleting your account
You can permanently delete your account and all of its records from Settings, inside the app. This cannot be undone.